Refund Policy

Refund Policy

Effective Date: 15 Feb 2025

At Cogent Hr, we are committed to providing high-quality HR software services to our customers. If you are not satisfied with our services, please review our refund policy below. By using our services, you agree to be bound by this Refund Policy.

1. Subscription Refunds

We offer a 30-day refund policy for subscription-based services. If you are not satisfied with the services provided, you can request a full refund within 30 days of your subscription purchase date. After the 30-day period, refunds will not be issued for any reason.

2. Requesting a Refund

To request a refund, please contact our support team at [email protected] within 30 days of your purchase. Your request should include:

3. Non-Refundable Fees

Please note that any fees paid for additional services, customization, or other non-subscription-related charges are non-refundable. Any charges for third-party services or products are subject to the terms of the third-party providers and are not eligible for a refund through Cogent Hr.

4. Processing Refunds

Refunds will be processed to the original payment method used for the purchase. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

5. Cancellations

You may cancel your subscription at any time through your account settings. If you cancel after the 30-day refund period, no refunds will be provided. Cancellations will prevent future billing, but you will still have access to the services until the end of your current billing cycle.

6. Exceptions

Refund requests outside of the 30-day period or for reasons not covered under this policy may be reviewed on a case-by-case basis. In such cases, we reserve the right to refuse any refund request at our discretion.

7. Contact Us

If you have any questions or need assistance regarding refunds, please reach out to us at:

Email: [email protected]

Phone: +91 9711836745

Address: Cogent Hr, New Delhi